Hair-Thinning.co.uk is operated by BMJ Trading Ltd, incorporated in the United Kingdom.
FREQUENTLY ASKED QUESTIONS
Could you deliver to my work address?
Absolutely. During checkout you are given the opportunity to specify a billing address and a delivery address. If you're having your order delivered to your work address please try to include as much relevant delivery information as possible; for example, include the building name or the name of the department in which you work. This will help to ensure your parcel reaches you in good time.
Are there any areas that you can't deliver to?
We deliver to the whole of the UK mainland, Channel Islands and Northen Ireland. At this time we are not able to ship internationally.
(more delivery information)
Can I have my order delivered at the weekend?
At this time we are not able to arrange weekend deliveries.
What is your returns policy?
Unopened products (with the seal intact) may be returned up to seven days from the date of receipt. Where the return is due to an error on our part a full refund (or exchange) will be issued. All other returns will be subject to a restocking fee to cover the postage costs incurred.
What do I do if my product arrives damaged?
Please don't hesitate to get in touch with us if your product arrives damaged, remember to include your order number in your communication. If the box is visibly damaged upon receipt please ask the courier to acknowledge this in their delivery manifest.
How do I track my order?
When your order is dispatched from our warehouse you will automatically be sent an email containing tracking information*. Please note that this is not the same as your 'order acknowledgment' email, which is sent immediately you place an order.
*small or light orders are not trackable (more delivery information)
Which forms of payment do you accept?
We accept all major credit cards, and UK issued debit cards (including solo and electron). We also offer Paypal as an additional payment option for customers who prefer to pay using an existing account.
Is this website secure?
Yes. All orders placed through Hair-Thinning.co.uk are done so using industry-standard encryption technology. This ensures that all details submitted are secure. In the bottom right hand corner of the screen when you reach our checkout form, you will see a padlock symbol indicating that our checkout form is fully secure and your information will be protected.
(click our site seal to verify)
How do I use my promotion code?
You are provided the opportunity to submit a discount code on the Order Summary page (before submitting payment). Simply click the 'I have a promotion code' link to enter your code.
I've forgotten to enter my promotion code. What now?
Promotion codes and special offers are valid strictly within the specified time period, and in the case of promotion codes these must be provided prior to finalising a transaction. We are unable to refund all or part of a transaction where a customer has not provided their code at the point of purchase.
Registered in the United Kingdom. Company 05539358. VAT GB895749938.